Privacy Policy for JAR Tracking Ltd Mobile Apps, including Jar Fleet

Last updated: 13/08/2026

1. Introduction

Welcome to JAR Tracking Ltd, the leading security firm dedicated to protecting your valuable assets. We recognize the importance of privacy and are committed to maintaining the confidentiality, integrity, and security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your information. By using our mobile application, you consent to the policies and practices described in this document.

2. Information We Collect

2.1. Device and Usage Information

When you access our application, we automatically gather information about your device and how you use our platform. This includes:

• Unique device identifier
• IP address
• Operating system and version
• Browser type
• Mobile network information
• Interaction with our application

2.2. Location Information

Jar Fleet collects precise device location, location timestamps and the associated user or vehicle identifier during an active work shift. This collection continues in the background, including when the app is closed or not in use, to provide live vehicle tracking, route monitoring, and dispatcher safety and coordination. Tracking begins after the user taps Start Work and grants location permission, and stops after the user taps Stop Work. Location data is not used for advertising or sold.

2.3. Information You Provide

Should you reach out to us directly, either through the app, email, or other channels, we collect:

• Your name
• Email address
• Phone number (if provided)
• Contents of your message or feedback

2.4. Other Sources

We may receive information about you from other sources, such as third-party partners, and integrate it with the information we already have.

3. How We Use Your Information

3.1. Service Provision

We primarily use your data to:

• Deliver, maintain, and enhance our services
• Process transactions and send notifications regarding your transactions
• Send updates, technical notices, security alerts, and administrative messages

3.2. Security

To ensure the utmost protection for our users:

• Monitor for fraudulent or malicious activity
• Verify user identity and ensure the security of user activity

3.3. Communications

We might use your information to:

• Respond to your comments, questions, and requests
• Provide customer service and support

3.4. Research & Development

To improve our application and services, we analyze user behavior to:

• Identify trends and preferences
• Develop new features and functionalities

4. How We Share Your Information

4.1. With Service Providers

We may share your information with third-party vendors, consultants, and other service providers who require access to such information to carry out work on our behalf.

4.2. Legal Requirements

If required by law, court order, or if we believe disclosure is necessary, we may share your data to:

• Comply with legal processes or requests
• Protect the rights, property, and safety of JAR Tracking Ltd, our users, and the public

5. Your Choices

5.1. Access & Update

You can review and change your personal information by logging into the application and visiting your account profile page.

5.2. Opting Out

You can change the permissions you have given our app or opt-out of certain communications at any time through your device's settings or the app's settings.

5.3. Requesting Deletion of Your Data

To request deletion of personal data associated with Jar Fleet, email support@jartracking.com with the subject “Jar Fleet data deletion request”. Include your account or vehicle identifier and the name of your organisation so that we can locate the correct records.

We will verify the request and, where the account is managed by an employer or other client organisation, coordinate with that organisation before deleting or anonymising eligible account, location, shift and battery-status data. We will confirm completion by email. We may retain limited records where required by law, contract, fraud prevention, security, or an unresolved legal claim; those records will be deleted or anonymised when the relevant obligation ends.

Uninstalling the app or removing location permission stops future collection but does not delete data already held. A deletion request must be submitted using the process above.

6. Security

We invest significantly in protecting your information and employ:

• Secure Socket Layer (SSL) technology
• Data encryption
• Secure software development practices
• Regular security assessments and audits

7. Updates to this Privacy Policy

We reserve the right to modify this policy. If we make material changes, we will notify you through the app or other means to keep you informed.

8. Data Retention

We are committed to retaining your personal data only for as long as is necessary for our service provision and operational requirements. Our retention protocols are designed to ensure the security and functionality of our tracking services:

• Service Use: For our active clients, we maintain data to ensure the optimal functioning of the tracking services for cash machines and stolen vehicles.
• Legal and Regulatory Requirements: We may be required to retain specific data due to certain legal or regulatory mandates for a set duration.
• Dispute Resolution: In instances of disputes or potential legal claims related to our services, we may retain relevant data until the matter is resolved.

9. Third-Party Integrations

Our advanced tracking services may integrate with third-party technologies to enhance functionality. However, we ensure these integrations adhere to strict privacy standards:

• Service Enhancement: Integration with third-party technologies is aimed at improving the precision and reliability of our tracking system.
• Data Sharing Limitation: Any data shared with third-party partners is strictly for operational purposes and under stringent data protection agreements.

10. International Data Transfers

To deliver world-class tracking services, your data might be processed outside of your jurisdiction. However, we uphold the highest standards of data protection across borders:

• Safe Measures: Whenever transferring data internationally, we ensure that strong safeguards are in place.
• Binding Contracts: Data transfers among JAR Tracking Ltd entities will be protected by binding contracts ensuring that protection remains consistent with this privacy policy.
• Third Countries: For transfers to third countries, we confirm they offer adequate data protection or adopt means like using EU model contracts.

11. Updates to this Privacy Policy

Given the dynamic nature of technology and regulations, we may update our Privacy Policy from time to time. Any changes made will always prioritize the security and privacy of our users:

• Notification: Significant changes will be communicated to our clients, summarizing the updates, and if necessary, seeking consent.
• Regular Review: We recommend clients review our Privacy Policy periodically to stay informed about our practices and protocols.

12. Contact Us

If you have any queries about our tracking services, data practices, or this Privacy Policy:

• Email: You can reach out to us directly at support@jartracking.com.

We prioritize addressing all queries in a timely and comprehensive manner.